Ensure the continuity of your business with database monitoring and enhance the security of your Asseco ERP with professional database updates.

Our software solutions assist both large and small businesses on a daily basis. Therefore, as our customers, we offer you the option to use SLA services for automatic database monitoring and regular database updates.

SLA Automatic Database Monitoring

Every unplanned downtime of the production system represents significant financial and operational losses for a company. The database environment is the most critical component of your Asseco ERP system. Its failure results in an immediate halt of key business processes. With our database monitoring service, we turn a reactive approach into a proactive strategy.

Our solution: Asseco Database Monitoring Service

We offer a comprehensive and automated check of your database environment, providing you with confidence and transparency.

We ensure that the engine of your ERP system is always in optimal condition.

Key benefits of the service:

• Downtime prevention: Early detection of anomalies and potential issues protects your system from unexpected failures.
• Regular reporting: At the beginning of each month, the IT administrator you designate receives a detailed technical report. This output summarizes the state of the environment over the past period and includes specific recommendations for improving performance and stability.
• Expert support: Our specialists are ready to address identified issues and propose effective optimization solutions.

Collaboration model:

• Interval: Regular monthly check and reporting.
• Implementation: Initial monitoring setup is quick and requires minimal time investment.
• Operational costs: The service covers a complete analysis and resolution of routine incidents. More extensive interventions are carried out transparently, always with your prior approval.

Technical requirements:

VPN connection to the database server and the creation of an account with administrative rights are required.

Installation of the necessary software (Asseco QasidaApi, Asseco ServerAgent) is fully managed by our team. The service is available for databases version 19c.

SLA Database Updates

Regular updates are a fundamental pillar of a secure and stable IT infrastructure. For an Asseco ERP system managing your critical business data, keeping the database up to date is an absolute priority. Neglecting this area exposes your company to security incidents, data loss, and unexpected operational disruptions.

Our solution: Asseco Database Update Service

We provide a professional service that ensures regular and secure updating of your database system. Our team takes full responsibility for the entire process, from preparation to successful deployment, so your system is always protected and functioning optimally.

Key benefits of the service:

• Risk protection: By applying the latest security patches, we actively protect your data and system from known vulnerabilities and errors.
• Continuity assurance: Regular updates increase overall system stability and prevent outages caused by unpatched software issues.
• Managed and secure process: All work is carried out within a pre-agreed and carefully planned service window to minimize impact on your operations.
• Full expert support: Our team works closely with your IT administrator to ensure the process is transparent and smooth.

Collaboration model:

• Interval: Regular quarterly updates
• Clear scope: The service specializes in regular updates (patching).

Technical requirements:

VPN connection to the database server, creation of an account with administrative rights, and internet access from the database server are required.

We offer 2 service packages:

Standard:

Automatic DB monitoring + 2 hours of system work 399 €/month

Ideal:

Automatic DB monitoring + 2 hours of system work + database update 1 199 €/month

For both packages, 2 hours are required for installation and integration = 238 €

Strengthen your company’s digital resilience and security. Click on the “I am interested” form, and our specialists will contact you to present SLA service options and prepare a solution tailored to your needs.